Background of the Study
Real-time tracking systems enable companies to monitor the location, condition, and movement of goods throughout the supply chain. This technology plays a critical role in delivery logistics, as it allows businesses to provide accurate delivery times, optimize routes, and respond quickly to any logistical challenges that arise. Nestlé Nigeria, one of the leading food and beverage manufacturers in Nigeria, uses real-time tracking systems in its delivery logistics operations in Kano State to improve delivery efficiency and customer satisfaction (Adamu & Usman, 2024).
In Kano State, where Nestlé has significant distribution activities, real-time tracking systems help ensure that products reach customers on time and in optimal condition. These systems offer transparency in the delivery process, enabling both Nestlé and its customers to track the progress of shipments, minimize delays, and identify potential bottlenecks in the supply chain. Additionally, real-time tracking systems contribute to inventory control by providing updates on stock levels and shipment statuses, which can lead to more accurate demand forecasting and better overall supply chain management (Akinyele & Umar, 2023). This study aims to examine how real-time tracking systems are implemented in Nestlé Nigeria’s delivery logistics operations in Kano State and their impact on supply chain efficiency.
Statement of the Problem
The lack of real-time information about deliveries in traditional logistics systems often leads to inefficiencies, stockouts, and delayed shipments. Nestlé Nigeria in Kano State, while utilizing real-time tracking systems, faces challenges such as connectivity issues, system integration with other supply chain components, and maintaining real-time data accuracy. This study will explore how real-time tracking systems can be optimized to improve delivery logistics and ensure seamless operations.
Objectives of the Study
To examine the role of real-time tracking systems in enhancing delivery logistics at Nestlé Nigeria in Kano State.
To evaluate the impact of real-time tracking systems on delivery efficiency and customer satisfaction.
To identify the challenges and opportunities associated with implementing real-time tracking systems in Nestlé Nigeria’s delivery logistics.
Research Questions
How do real-time tracking systems contribute to delivery logistics at Nestlé Nigeria in Kano State?
What impact do real-time tracking systems have on delivery efficiency and customer satisfaction?
What challenges and opportunities are associated with implementing real-time tracking systems in delivery logistics?
Research Hypotheses
Real-time tracking systems significantly improve delivery logistics efficiency at Nestlé Nigeria in Kano State.
Real-time tracking systems enhance customer satisfaction by improving the accuracy and reliability of deliveries.
Integration and connectivity challenges hinder the full potential of real-time tracking systems in delivery logistics.
Scope and Limitations of the Study
The study will focus on the implementation and effectiveness of real-time tracking systems in delivery logistics at Nestlé Nigeria in Kano State. Limitations include possible difficulties in accessing detailed operational data and challenges related to the accuracy of system-generated information.
Definitions of Terms
Real-Time Tracking Systems: Technologies that allow businesses to monitor the movement, location, and status of goods in transit in real-time (Adamu & Usman, 2024).
Delivery Logistics: The management of the movement and distribution of goods from the point of production to the point of consumption (Akinyele & Umar, 2023).
Customer Satisfaction: The level of fulfillment and contentment customers experience from a company’s products and services (Adamu & Usman, 2024).
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